General product conditions

Cancellation policy
GetyourGuide's standard cancellation policy is the following: Up to 24 hours before the beginning of the activity: full refund. Less than...
Alternatives to cancelling/reducing cancellations
Cancellations to confirmed bookings harm the customer’s satisfaction and trust.  There are different cancellation reasons such as overbooking, minimum p...
Cancelling or rescheduling a booking
Canceling confirmed bookings can harm customer satisfaction and trust. Most cancellations can be avoided with the correct measures in place.  If you are...
Review policy
Customer reviews affect how the algorithm ranks your product in search. You can use reviews to find out what customers like about your product and what you ...
Updating your cut-off time
Cut-off time is the minimum length of time before your product starts when it is still possible for customers to book. For example, if your tour begins at 1...