I Have a Question Before I Sign Up

Why do I need to be registered?
GetYourGuide only works with legally operating businesses. This is both in the interest of GetYourGuide and our suppliers. It is unfair for legally register...
How do I add my bank or PayPal details?
To avoid any delays in payment, please make sure you include your bank or PayPal details and double check the information you provide.  Go to Account >...
What is my company profile?
This is the information that will be displayed on the supplier profile page. Next to the product customers can see the box Organised by which leads to the s...
What if my company has no logo?
If you do not have a specific logo for your company, choose a picture that best represents your company.
What do I put for my company description?
This is a short summary of who you are and what you do. Please do not include your website address and contact details, but rather give information about you...
How do I add a new email address?
If you wish some or all of your notifications to be sent to an email address other than the one you used to register with us, you can add this email address...
What happens when my products are approved?
If there is nothing to be changed or added, GetYourGuide will approve the product and it will automatically be put online. After that you will immediately r...
Can customers ask me questions?
GetYourGuide’s goal is to be the link between customers and suppliers. To do this, we provide a direct channel for customers to ask you questions regarding ...
How can I speak with customers?
The communication between you and the customer varies depending on whether a booking has been made and also whether it has been confirmed or not. Once a cus...
Can I contact the customer directly?
We do not allow suppliers to give out personal information such as e-mail addresses or phone numbers in message threads or in replies to customers before a ...