I Have a Question Before I Sign Up

How much does it cost to use GetYourGuide?
It's free to use GetYourGuide! GetYourGuide is only commission based. There are no fixed fees and you only pay a commission fee for your bookings. ...
What kind of companies and products are suited for GetYourGuide?
We are open to all kinds of suppliers of tours, attractions and activities. Our suppliers include end-activity operators, wholesalers and niche aggregator...
Would I be distributed with all the partners? Can I opt out of one of them?
Yes, your product will automatically be distributed with all of our partners. If you would like to opt out of a partner, please let your Account Manager kno...
How long does it take to appear in the different partners?
GetYourGuide will give lists automatically to our different partners. All of our distribution partners work a little differently, so there is no standard ti...
Can customers ask me questions?
GetYourGuide’s goal is to be the link between customers and suppliers. To do this, we provide a direct channel for customers to ask you questions regarding ...
How can I speak with customers?
The communication between you and the customer varies depending on whether a booking has been made and also whether it has been confirmed or not. Once a cus...
Can I contact the customer directly?
We do not allow suppliers to give out personal information such as e-mail addresses or phone numbers in message threads or in replies to customers before a ...
How can I delete my account?
To delete your account, you will first need to log into your supplier profile. From here, click on Settings in the sidebar menu, then on the Account tab...
What customer information will I receive upon a confirmed booking?
After you confirm a booking, you will receive the following customer information: Customer name Postal address E-mail address Phone number The hotel i...
Can you transfer money to all banks in all countries?
As long as your bank is a legal entity and it is not sanctioned by the EU, we can transfer the money to your account.