Customer reviews affect how the algorithm ranks your product in search. You can use reviews to find out what customers like about your product and what you could improve. Potential customers read reviews to help them decide whether or not to book your activity.


How Customers Write Reviews


Customers receive a notification email to review the activity they took part in. We also send two reminders so you don’t have to worry and you don’t need to contact the customer.  


Customers can leave a star rating together with a comment or they can decide not to provide any comment but just the rating. 


In addition, customers can also decide to rate the following categories:


Service Quality; Organization; Value for money; Safety.


These will be displayed under your activity page as per the following example: 



Review Guidelines


All content provided in this review system is the exclusive content of GetYourGuide. 


Reviews will be accepted from our side in the following cases: 


  • when the customer has taken part in the tour and the review evaluates the experience (negative or positive)

  • when the customer mentions only the conditions of the activity (ex. bad weather, crowded, many stairs etc.)

  • when the review does not contain any text, just the star rating 

  • the customer is mentioning GetYourGuide (without evaluating it) but assesses the activity at the same time.


Unfavorable reviews cannot be removed since they reflect our mutual customers’ experiences and provide future potential customers with a lot of clarity. 


The only exception will be made if the comment gives no relevant information (this will be decided by our team responsible), or the customer is only complaining about GetYourGuide and not about the activity at all.


GetYourGuide reserves the right to remove a review for the following reasons:


  • The review contains profanity, racism, religious racism, etc.

  • The review refers to a scenario that may result in a legal action

  • The review contains advertisements, spam, or links to other websites

  • The review is only about the GetYourGuide booking process or service

  • The customer did not attend the activity

  • the review is for a different activity or booking

  • the customer contacts GetYourGuide and requests, in writing, to remove the review

  • the customer made a mistake (for example, the text is positive but the star rating is negative)

  • GetYourGuide has provided incorrect information about the tour/activity/service


Replying to Reviews


At GetYourGuide we believe that first-hand experience of our mutual customers is the best way to provide valuable feedback for our mutual business, this is why it is not possible to reply to reviews.

Every time you receive a new review you will get an automatic notification that will indicate the product for which the review has been made. 


Where to find Reviews


1. Click on "Home" > Reviews.

 

Here you will see all the reviews you have had. You can click on any of them to expand them and see what the customer wrote.

 

To filter the reviews by product name, click on the drop-down menu and select a product from the list.

 

 

 

These reviews will be shown in your public supplier profile as well.


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