Canceling confirmed bookings can harm customer satisfaction and trust. Most cancellations can be avoided with the correct measures in place. 


If you are able to offer an alternative time or date, you can check if rescheduling could be agreed upon with the customer.


Rescheduling and the Cancellation Process


  1. Contact the GetYourGuide customer service team by phoneor by using the contact form

  2. If possible, you are able to offer an alternative time or date for your customer

  3. The customer service team will take care of your request and will contact your customers as soon as possible to check if they are able to accept the alternative offered. 


Note: Cancellations and refund requests must be requested by you directly, not by customers. All refunds must go through the GetYourGuide system.



When using the contact form:

 

  1. Select the subject “I have a question about a customer-related issue”

  2. Specify the booking number


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