How can I cancel or reschedule a booking?


In order to cancel or reschedule a booking, you will need to contact our customer service team. 


Please use our contact form to send your request or contact us by phone. 


Here you can find our contact details. 


What is the correct subject to use?


In case of any booking related issues (refunds, amendments, no-shows), please use the following subject: 


  • I have a question about a customer-related issue


What information should be included?


Please make sure to include:


  • the GYG booking reference number


  • the reason for cancellation


Once you have included this information click Submit.


This is the fastest and most efficient way to get a response or to rectify a booking.


Since GetYourGuide is an online booking platform, the entire booking and payment process must be completed directly on our website, with all refunds going through our system.