There are a few reasons why you might not be able to connect your reservation system:

The product is not available in the upstream system.

This usually happens because the product ID in the external system doesn’t match the ID you entered. Double check that the external ID matches the ID in your reservation system and the tour option you’re trying to connect. 


Please also make sure to enable the connection in your reservation system for all products you want to connect on GetYourGuide. 


You need to set a time zone for your product.

This happens when the tour option doesn’t have the time zone set on the reservation system or on GetYourGuide. Please make sure you set the time zone in both systems correctly. 


The given date and time zone do not match.

This occurs if your have different time zones set in your reservation system and GetYourGuide. Please make sure the time zone is the same. 


If you need help, please contact us with your question about API connection. Be sure to include the tour option ID, your external ID, and the error message you received.