We do not allow suppliers to give out personal information such as e-mail addresses or phone numbers in message threads or in replies to customers before a booking is confirmed. We spend a lot of time and money doing marketing for supplier brands and products and therefore we also would like to take part in the transaction which needs to be done through our platform.
We provide a GetYourGuide question and answer tool, which should always be used when giving information about a tour or booking. If a client would like to book a customised product, suppliers can load it onto GetYourGuide through the supplier portal so that the transaction can be fulfilled.
Once the booking is confirmed, you can contact the customer directly to get make final arrangements like hotel pick up on the day of the activity, etc.