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I Have a Question Before I Sign Up
How can I sell my products on GetYourGuide and sign up?
How much does it cost to use GetYourGuide?
What kind of companies and products are suited for GetYourGuide?
How will I receive my payment?
What is the GetYourGuide cancellation policy?
See all 25 articles
Uploading New Products
How do I upload products?
Uploading Products Step 1: Basic set-up
Uploading Products Step 2: Category
Uploading Products Step 3: General Information
Uploading Products Step 4: Pictures
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Managing My Products
How do I update or extend my availabilities?
How to make your activity successful on GetYourGuide?
Request Change Tool: How to change the text description of my product?
How do I update the details of my products?
Updating your activity successfully
See all 21 articles
Managing My Account
How do I change my email notification settings?
What is the Supplier Reference Number?
How do I increase conversion rate?
How do I download the Daily Booking Report?
What is the cut-off time? How do I change the cut-off times of my tours?
See all 12 articles
Payment & Billing
Do we get a receipt for our payments?
Why do we get paid after the tour?
Do we need to invoice GetYourGuide for a payment?
What should I do if I have not received my payments?
Do I have to issue invoices to customers booking through GetYourGuide?
See all 6 articles
Connecting via API
How do I find my product IDs in my booking system?
Why couldn’t I connect my reservation system?
What if my reservation system is not on the list?
What information can be updated using an API connection?
See all 12 articles
What is the GetYourGuide Supplier App?
How do I use the Supplier App?
How do I redeem and scan vouchers with the Supplier App?
How do I share my location with the Supplier App?
Can suppliers Log-in and support Check-ins simultaneously from different devices ?
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How are my products distributed through GetYoueGuide's partner networks?
Important Update for June 25th
New Voucher Design
What are we changing?
When will the changes happen?
How will you be affected as a partner?
What about bookings made before June 25th?
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