Payment

Invoicing
You can download your invoices directly from the Supplier Administration. There is no need to send an invoice as all your bookings and payments are recorded...
Payment not received
At GetYourGuide, we understand that timely and accurate payments are vital for the smooth running of your business. Occasionally, payments may be delayed du...
How to check Payments
You can receive payment for your bookings, minus the commission fees, on a monthly or fortnightly basis. Payments are calculated on a monthly basis and ...
How to share your Tax Details with GetYourGuide (mandatory)
Share your tax details with us within the Supplier Administration site. We’re obliged to ask for these details in order to be legally compliant and secure y...
How Payments work
What are the important payment cycle dates? On the 2nd/month: Invoice is automatically generated Between the 2nd and 5th/month: if your payment deta...
Contact us for Payment Issues
If you are experiencing payment-related issues, our Supplier Experience Team is here to assist you. Before reaching out to us, we recommend checking the ava...
Mexican VAT
***Applicable only for Mexican suppliers*** GetYourGuide has applied Mexican VAT of 16% to the commission it makes from suppliers of Mexican tours. This...
Transaction Fee Changes from September 2023
This article aims to address common inquiries you may have concerning recent adjustments to transaction fees and related matters. We understand that chan...
Changing Payment Details
1. Why are valid payment details important for a smooth payment process? Having valid and correct payment details is crucial to ensure a seamless paymen...
Monthly and Bi-Weekly Payment Cycle
How can suppliers choose their payment frequency? Suppliers can tailor their payment preferences on their account, opting for either a monthly or bi-monthl...