General product conditions

Cancellation policy for bookings with check-out after 02 July 2020
Cancellation Policy for bookings with check-out after 02 July 2020:  For free-cancellation tour options: Up to 24 hours before the beginning of the ac...
Alternatives to cancelling/reducing cancellations
Cancellations to confirmed bookings harm the customer’s satisfaction and trust.  There are different cancellation reasons such as overbooking, minimum p...
Reviews
Finding reviews Go to Reviews tab.   Here you can see all your reviews. You can click on any of them to expand them and see what your customer has wri...
Updating your cut-off time
Cut-off time is the minimum length of time before your product starts when it is still possible for customers to book. For example, if your tour begins at 1...
Self canceling bookings
TABLE OF CONTENTS To cancel a booking from the Supplier Administration Ordinary cancellation reasons Force Majeure Severe Force Majeure events Isol...
Activities Not Allowed and Responsible Tourism Onboarding Guidelines
The sections below outline the current guidelines for the onboarding of new products related to Animal Activities, Slum/Favela Tourism, Sexual Content, and ...