General product conditions

Cancellation policy
GetyourGuide's standard cancellation policy is the following: Up to 24 hours before the beginning of the activity: full refund. Less than...
Alternatives to cancelling/reducing cancellations
Cancellations to confirmed bookings harm the customer’s satisfaction and trust.  There are different cancellation reasons such as overbooking, minimum p...
Cancelling or rescheduling a booking
Canceling confirmed bookings can harm customer satisfaction and trust. Most cancellations can be avoided with the correct measures in place.  If you are...
Reviews
Finding reviews Go to Reviews tab.   Here you can see all your reviews. You can click on any of them to expand them and see what your customer has wri...
Updating your cut-off time
Cut-off time is the minimum length of time before your product starts when it is still possible for customers to book. For example, if your tour begins at 1...