General product conditions

Cancellation policy for bookings with check-out after 02 July 2020
Cancellation Policy for bookings with check-out after 02 July 2020:  For free-cancellation tour options: Up to 24 hours before the beginning of the ac...
Using the ticket scanner on the Supplier Portal
We now offer a ticket scanner on the Bookings page directly on the Supplier Portal, available on mobile devices (Android and iPhone) only for scanning QR co...
Alternatives to cancelling/reducing cancellations
Cancellations to confirmed bookings harm the customer’s satisfaction and trust.  There are different cancellation reasons such as overbooking, minimum p...
Reviews
Finding reviews Go to Reviews tab.   Here you can see all your reviews. You can click on any of them to expand them and see what your customer has wri...
Updating your cut-off time
Cut-off time is the minimum length of time before your product starts when it is still possible for customers to book. For example, if your tour begins at 1...
Self canceling bookings
TABLE OF CONTENTS To cancel a booking from the Supplier Administration Ordinary cancellation reasons Force Majeure Severe Force Majeure events Isol...
Reviews: Your analytics and optimization insights
We want to empower you with the analytical tools you need so you: (1) know how to get the most out of your experiences, and (2) offer customers what they sa...
Activities Not Allowed and Responsible Tourism Onboarding Guidelines
The sections below outline the current guidelines for the onboarding of new products related to Animal Activities, Slum/Favela Tourism, Sexual Content, and ...
How ranking works on GetYourGuide
Get tips for improving your ranking and visibility in search results How are activities ranked on GetYourGuide? Visibility is crucial for your tour or...