General product conditions

Cancellation policy
GetyourGuide's standard cancellation policy is the following: Up to 24 hours before the beginning of the activity: full refund. Less than...
Alternatives to cancelling/reducing cancellations
Cancellations to confirmed bookings harm the customer’s satisfaction and trust.  There are different cancellation reasons such as overbooking, minimum p...
Cancelling or rescheduling a booking
Canceling confirmed bookings can harm customer satisfaction and trust. Most cancellations can be avoided with the correct measures in place.  If you are...
Reviews
Finding reviews Go to Home > Reviews.   Here you can see all your reviews. Customer reviews affect how the algorithm ranks your produc...
Updating your cut-off time
Cut-off time is the minimum length of time before your product starts when it is still possible for customers to book. For example, if your tour begins at 1...