Despite the significant impact of COVID-19 to our industry, we want to reassure you that you will receive your payments as usual during this period.


Here are the two most common questions we have been receiving on this topic:


GetYourGuide has put in place a flexible cancellation policy for travelers in response to COVID-19, will your payments be affected?

No, you will be paid according to your standard cancellation policy. Any additional flexibility GetYourGuide has decided to put in place (e.g. giving travelers a credit redeemable for the full value of their booking for cancellations under 24h) will not affect your payments.


If a traveler contacts you directly to cancel a booking what should you do?

You should direct them to the GetYourGuide website and instruct them to contact our Customer Service team. You can refer travelers to our flexible cancellation policy:


Cancellation policy for bookings with check-out before 02 July 2020

Cancellation policy for bookings with check-out after 02 July 2020  


If you have any questions let us know. We are here for you!