In order to help you best maintain your inventory, GetYourGuide has some handy tips: 

  1. Blocking out dates

  2. Displaying COVID-19 health & safety arrangements

  3. Essential COVID-19 related changes on tour itineraries & inclusions


1. Use the availability in the supplier administration site to block out dates if an activity is suffering from temporary closures or restrictions. This will prevent negative experiences for travelers. 

 

2. Displaying COVID-19 health & safety arrangements: The health and safety measures that you are putting in place for your customers can be selected for each product on the supplier administration site. After clicking on 'Edit Product Info', use the section titled 'COVID-19 Special Information' to indicate the measures you are taking.

 

 

You can select from the below health & safety measures. Once you have ticked the relevant measures and clicked 'save', the updated information will be visible to customers in a separate section on your activity pages.

To remove one of these health & safety measures from an activity page, simply untick it and click 'save'.

 

Health & Safety Measure

Why it’s important

You must bring your own headphones

Make sure travelers are prepared to bring their own headphones for the activity as they cannot be provided for health reasons

All required protective equipment is provided

Give travelers notice that all protective equipment, such as a mask, is provided by you and they will be expected to use it throughout the activity

All areas that customers touch are frequently cleaned

Inform travelers that hygiene is a priority and extra cleaning measures are in place

You must keep social distance while in vehicles

Inform travelers that vehicles won’t be full and there will be sufficient space between each passenger

The number of visitors is limited to reduce the crowds

Notify travelers that the activity will be less populated than it would normally be and social distancing can be maintained

You are required to bring and wear a mask 

Ensure travelers bring their own protective equipment and are prepared to use it throughout the activity

You must fill out a travel information form

Give travelers notice that personal information must be given in an information form

You will receive a mandatory temperature check

Prepare travelers for mandatory checks

You must present a negative rapid test taken on the same day of the activity


Make sure travelers are aware which documents to prepare in advance


You must present either proof of full vaccination, proof of a Covid-19 infection in the past 3 months, or a negative test taken no more than 24 hours before the activity starts

Make sure travelers are aware which documents they need to provide in order to join the activity

Please note: Only add health measures such as “bring your own mask” if it is a requirement to go on the activity.

 

3. For essential COVID-19 related changes relating to itineraries and inclusions (see below examples), please make the request in the 'Information before booking (optional)' section under 'Logistics'. The exact text you insert will instantly go live. Please follow these best practices. 

 

  • Temporary itinerary changes, closures, and restrictions, without mentioning dates

  • Meal plan or other temporary changes to what is included

 

Examples of essential changes:

  • Due to COVID-19 restrictions, this tour is currently not visiting Westminster Cathedral

  • Due to COVID-19, the included buffet lunch has been replaced with a packed lunch

 

Examples of non-essential changes that should not be requested:

  • The social distancing of 2 meters is required

  • There is a new walking route at the attraction

 

 

4. It’s recommended to postpone making content changes for areas subject to rapid changes, as they may become redundant in a matter of hours. You’re probably already doing this, but keep an eye on the news for your local area for more information. 

 

Content is edited according to the GetYourGuide style guide to ensure that your product has the best chance of success on the GetYourGuide platform. If essential permanent changes are made to a product (e.g. inclusions or itinerary), the content team can edit the product title and other relevant areas.

Thank you for helping to serve our customers and their well-being as best we can during this uncertain time.

If you have any questions please let us know.