In order to help you best maintain your inventory, GetYourGuide has some handy tips:
1. Use the availability in the supplier administration site to block out dates if an activity is suffering from temporary closures or restrictions. This will prevent negative experiences for travelers.
2. Displaying COVID-19 health & safety arrangements: The health and safety measures that you are putting in place for your customers can be selected for each product on the supplier administration site. After clicking on 'Edit Product Info', use the section titled 'COVID-19 Special Information' to indicate the measures you are taking.
You can select from the below health & safety measures. Once you have ticked the relevant measures and clicked 'save', the updated information will be visible to customers in a separate section on your activity pages.
To remove one of these health & safety measures from an activity page, simply untick it and click 'save'.
Please note: Only add health measures such as “bring your own mask” if it is a requirement to go on the activity.
3. For essential COVID-19 related changes relating to itineraries and inclusions (see below examples), please make the request in the 'Information before booking (optional)' section under 'Logistics'. The exact text you insert will instantly go live. Please follow these best practices.
Temporary itinerary changes, closures, and restrictions, without mentioning dates
Meal plan or other temporary changes to what is included
Examples of essential changes:
Due to COVID-19 restrictions, this tour is currently not visiting Westminster Cathedral
Due to COVID-19, the included buffet lunch has been replaced with a packed lunch
Examples of non-essential changes that should not be requested:
The social distancing of 2 meters is required
There is a new walking route at the attraction
4. It’s recommended to postpone making content changes for areas subject to rapid changes, as they may become redundant in a matter of hours. You’re probably already doing this, but keep an eye on the news for your local area for more information.
Content is edited according to the GetYourGuide style guide to ensure that your product has the best chance of success on the GetYourGuide platform. If essential permanent changes are made to a product (e.g. inclusions or itinerary), the content team can edit the product title and other relevant areas.
Thank you for helping to serve our customers and their well-being as best we can during this uncertain time.
If you have any questions please let us know.