Options allow your customers to make choices about which aspects of your product they would like to suit their needs.
For example, choosing whether to have lunch, choosing to meet at a meeting point, choosing a transfer, choosing between different languages.
If your product offers a very different experience, a new product instead of an option needs to be created. Your product will fail the quality check if this is not adhered to.
To add an option:
- Go to Products > Manage Products
- Click the 3 dots icon on the right-hand side of the product you would like to add an option to > click Edit details
- On the left-hand side menu click + Create new option.
Clearly specify how this option differs from the standard product set up.
Do: Guided Tour with Skip-the-ticket-line
Don't: London: miss the queues for this magical attraction
Option reference code:
Create an individual code to help you refer to this option. This will not be seen by customers.
Add any additional information that you didn't include in the option title. This can also be left blank.
From the drop-down list, select the languages your tour can be taken in.
Your selected language should appear in a grey textbox underneath once selected.
Repeat for all the other languages if applicable.
To delete a language added by mistake, click on the grey text.
Repeat for 'Information Booklets'.
Will the customer skip the line?
Select ‘Skip the line to get tickets’ if your customer doesn’t have to wait in line to exchange their voucher for the tour ticket.
Select ‘Skip the line through a separate entrance’ if your customer is allowed to enter the attraction through an entrance that isn’t the main entrance.
Select 'Express security check out' if your customer still has to have a security check but can go straight to the front of the line to have this done.
Select 'Express elevators' if your customers can avoid using the stairs and other busier elevators.
Is this wheelchair accessible?
Click on the right checkbox for your product.
Time and length
Check the tickbox 'it lasts for a specific time' if your product runs for a set number of hours or minutes.
From the drop-down menu select the duration of your product.
Check the tickbox 'Customers can use their ticket anytime during a certain period (validity)' if your product can be used within a timeframe.
From the drop-down menu select the timeframe.
40% of customers site-wide book last minute. Selecting the lowest cut-off time you can will help maximize bookings. The higher the cut-off time is, the more potential customers you will lose out on.
- From the dropdown menu, select how many minutes in advance your cut-off time is.