There are several reasons why you might not have received your payment:

1. The minimum threshold hasn’t been reached yet. For more information about this topic, please click here.

2. The booking hasn’t taken place yet. 

3. You have not completed entering all your business documentation information. For more information about what details are required, please click here.

Only successfully conducted bookings are paid. Click here for more information about the payment timeline.

4. You haven’t inserted any payment details/bank details or the payment details you entered are invalid.

For your payment to be successfully issued, you need to have valid payment details inserted in the system. 

To update your payment details:

  • Go to Account > Payment and billing
  • Go to the Payment details tab > Payment method
  • Click on “Edit” next to the details you wish to change. 

Note: If none of the cases above apply to you, please contact our B2B supplier team.

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