You can download your invoices directly from the Supplier Administration. There is no need to send an invoice as all your bookings and payments are recorded through the portal.

To download your invoice:

  1. Go to Account > Payment and billing.

  2. Go to the second tab Invoices.

  3. Click the 3 dots icon on the right-hand side > Download invoice.

Invoicing Customers

If a customer requests an invoice you need to provide it. As GetYourGuide acts as an intermediary between you and the customer we cannot provide it. 

Below, you can find more information about the intermediary model:

GetYourGuide as Intermediary

  • GetYourGuide Deutschland GmbH (‘GetYourGuide’) operates an online platform as well as mobile apps for iOS and Android

  • GetYourGuide, similar to other online marketplaces (Amazon, Ebay, etc.) acts solely as an intermediary and not as a reseller

  • As part of the intermediation service, GetYourGuide handles customer payments on your behalf as a Merchant of Record

  • GetYourGuide provides you with a monthly invoice (summarizing Retail Prices from customer bookings less GetYourGuide’s Commission). There is a direct connection between money paid by the customer (Retail Price) and the service provided by you - the customer contract and the service provision are directly between you and the customer

Supplier Commission

  • For the intermediation service, GetYourGuide imposes a Commission (‘Commission’) plus VAT if applicable, as agreed with your account manager.

  • The Commission represents the cost for your company and we recommend considering this cost when setting your Retail Price (‘Price’) on GetYourGuide.

  • You will receive an invoice compliant with applicable VAT regulations each invoicing period, which shows the Commission you incurred - this document also details your earnings from bookings on GetYourGuide and the net amount payable to you across these two items (earnings from Retail Price bookings and Commission cost)

Supplier as Reseller

  • Contractually, you render your service directly to the customer and therefore you are responsible for providing a customer invoice where requested

  • All necessary information on customers who booked your activity via GetYourGuide is available  from your online GetYourGuide account

  • You should prepare customer invoices - where requested - with this information 

  • GetYourGuide is not permitted to provide tax or accounting advice, therefore please consult your accounting department or tax advisor on any specific queries

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