Go to Reviews tab.
Here you can see all your reviews. You can click on any of them to expand them and see what your customer has written.
You can filter reviews by product, option, travel date, review date, rate, and traveler type.
These reviews will be shown in your public supplier profile as well.
Customer reviews affect how the algorithm ranks your product in search. You can use reviews to find out what customers like about your product and what you could improve. Potential customers read reviews to help them decide whether or not to book your activity.
How Customers Write Reviews
Customers receive a notification email to review the activity they took part in. We also send two reminders so you don’t have to worry and you don’t need to contact the customer.
Customers can leave a star rating together with a comment or they can decide not to provide any comment but just the rating.
In addition, customers can also decide to rate the following categories:
Service Quality; Organization; Value for money; Safety.
These will be displayed under your activity page as per the following example:
All content provided in this review system is the exclusive content of GetYourGuide.
Reviews are valid for the following:
customer participated in the tour and the review evaluates the experience (negative or positive)
customer mentions only the conditions of the activity (ex. bad weather, crowded, many stairs etc.)
review does not contain any text, just the star rating
customer mentions GetYourGuide (without evaluating it) but assesses the activity at the same time.
Reviews will not be removed as they reflect our mutual customers’ experiences and provide future potential customers with a lot of clarity.
GetYourGuide reserves the right to remove a review ONLY in these cases:
The review contains profanity, racism and discrimination
The review was posted with a conflict of interest or it was manipulated - it's not allowed to post reviews about own product and services or instructing a third party to do so
The review refers to a scenario that may result in a legal action
The review contains advertisements, spam, or links to other websites
The review is only about the GetYourGuide booking process or service
The customer was reported as 'No-Show' on Supplier Administration
the review is for a different activity or booking
the customer made a mistake (for example, the text is positive but the star rating is negative). Please note that 3 start rating is NOT negative.
GetYourGuide has provided incorrect information about the tour/activity/service
Replying to reviews
At GetYourGuide we believe that the first-hand experience of our mutual customers is the best way to provide valuable feedback for our mutual business, this is why it is not possible to reply to reviews.
Every time you receive a new review you will get an automatic notification that will indicate the product for which the review has been made.
Please note that if a No-show is reported, requesting Review Removal is ONLY valid, if the tool has been used within the correct time frame. GetYourGuide will automatically reject your ticket if a no-show is NOT reported via Supplier Administration as of 28.11.22, no attached proof via email will be accepted.