Supplier Support

Applying to be a supplier 3

• Who can apply to be a supplier?
• Becoming a Supply Partner
• Required Business Documentation Information to be a supplier at GetYourGuide

Login Issues 2

• I have forgotten my password
• Setting up your 2-step verification for the Supplier Administration site

Managing your account 4

• Updating your company details
• Managing your account access and adding new users
• Managing your contacts and notifications
• Getting an eco-badge for your activities

Creating and editing products 26

• Uploading products
• The quality check process
• Describing your product
• How to upload photos that spark interest in your activity
• How to prepare to take photos of your experience

View all 26

General product conditions 8

• Cancellation policy for bookings with check-out after 02 July 2020
• Using the ticket scanner on the Supplier Administration site
• Alternatives to cancelling/reducing cancellations
• Reviews
• Updating your cut-off time

View all 8

Payment 5

• Invoicing
• Payment not received
• How to check Payments
• How to share your Tax Details with GetYourGuide (mandatory)
• How Payments work

Connecting via API 9

• Connecting your product options to a reservation/ticketing system
• Supported Systems & Instructions
• Updating availability using the reservation system
• Creating seasonal pricing using an api
• Product not connecting

View all 9

I need assistance with a booking 3

• Contacting GetYourGuide customers
• How to report a ‘No-Show’
• Sample Voucher

Webinars Italy [in Italian] 0

Webinars France [in French] 0

Webinars UK & Ireland [in English] 0

Webinars Central & Eastern Europe [in English] 0

Webinars Spain [in Spanish] 0

Webinars Portugal [first in English, others in Portuguese] 0

Webinars South & East Africa [in English] 0

Webinars Germany [in German] 0

Webinars Greece [in Greek] 0

Benelux and Nordics (in English) 0

Webinars South East Asia and India [in English] 0

Webinars Russia, Poland and Turkey [in English] 0