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Knowledge base
Suppliers' FAQs
COVID-19 Updates
10
We are here for you!
Access our new content hub for suppliers
Cancellation policy for bookings with check-out before 02 July 2020
The latest information on local conditions
Data and trends we can share with you
See all 10 articles
Managing your account
4
Updating your company details
Managing your account access and adding new users
Managing your contacts and notifications
Getting an eco-badge for your activities
General product conditions
5
Cancellation policy for bookings with check-out after 02 July 2020
Alternatives to cancelling/reducing cancellations
Cancelling or rescheduling a booking
Reviews
Updating your cut-off time
Creating and editing products
19
Uploading photos
Optimizing photos: how to take great photos
Optimizing products
Blocking and unblocking dates
Editing and extending your product’s availability
See all 19 articles
Payment
3
Invoicing
Payment not received
How payments work
Connecting via API
6
Finding your product ID in the reservation system
Updating availability using the reservation system
Creating seasonal pricing using an api
Connecting via api
Product not connecting
See all 6 articles
Applying to be a supplier
3
Who can apply to be a supplier?
Sending your application
Necessary documents to be a supplier at GetYourGuide
I have issues logging in
1
I have forgotten my password
I need assistance with a booking
2
Contacting GetYourGuide customers
Sample Voucher
Webinars Italy [in Italian]
3
Working together through challenging times (15.03.2020)
How to optimize sales on GetYourGuide (24.03.2020)
Reseller Program: how to generate additional turnover at no cost (01.04.2020)
Webinars France [in French]
3
Update about COVID-19, tips and trends (26.03.2020)
Reseller Program: how to generate additional turnover at no cost (09.04.2020)
How to create and optimize products on Supply Admin page (16.04.2020)
Webinars UK & Ireland [in English]
5
Update about COVID-19, tips and trends (02.04.2020)
How to optimise sales on GetYourGuide (16.04.2020)
Reseller Program: how to generate additional turnover at no cost (29.04.2020)
Best practices from other destinations: Berlin and Amsterdam (06.05.2020)
GetYourGuide Supplier Portal (20.05.2020)
Webinars Central & Eastern Europe [in English]
5
Update about COVID-19, tips and trends (31.03.2020)
Handling Business during & after the Crisis (09.04.2020)
Product Optimisation (16.04.2020)
Reviews (23.04.2020)
How to earn extra revenue and help your local travel community (14.05.2020)
Webinars Spain [in Spanish]
2
Update about COVID-19, tips and trends (02.04.2020)
How to optimize sales on GetYourGuide (08.04.2020)
Webinars Portugal [first in English, others in Portuguese]
2
Update about COVID-19, tips and trends (03.04.2020)
How to optimize sales on GetYourGuide (09.04.2020)
Webinars South & East Africa [in English]
3
Update about COVID-19, tips and trends (07.04.2020)
How to optimize sales on GetYourGuide (21.04.2020)
Reseller Program: how to generate additional turnover at no cost (28.04.2020)
Webinars Germany [in German]
2
GetYourGuide: Best Practices, Optimizations Post-Covid (10.04.2020)
Best practices from other destinations: London and Amsterdam (13.05.2020)
Webinars Greece [in Greek]
2
How to create and optimize products on Supply Admin page (09.04.2020)
Reseller Program: how to generate additional turnover at no cost (23.04.2020)
Benelux and Nordics (in English)
2
How to optimize sales on GetYourGuide (09.04.2020)
Learnings from London and Berlin (23.04.2020)
Webinars South East Asia and India [in English]
1
How to handle my business during & after the crisis? (30.04.2020)
Webinars Russia, Poland and Turkey [in English]
1
Increasing Visibility & Adding Options on Supplier Administration (06.05.2020)
Discovery and search experience
1
The Discovery Assistant: next generation filtering functionality
Help Desk Software
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