Supplier Support

COVID-19 Updates 10

• We are here for you!
• Access our new content hub for suppliers
• Cancellation policy for bookings with check-out before 02 July 2020
• The latest information on local conditions
• Data and trends we can share with you

View all 10

Managing your account 6

• How to report a No-Show
• Updating your company details
• Managing your account access and adding new users
• Managing your contacts and notifications
• Getting an eco-badge for your activities

View all 6

Using Supplier Administration features 1

• Using the ticket scanner on the Supplier Administration site

Key insights and analytics 1

• Reviews: Your analytics and optimization insights

General product conditions 6

• Cancellation policy for bookings with check-out after 02 July 2020
• Alternatives to cancelling/reducing cancellations
• Reviews
• Updating your cut-off time
• Self canceling bookings

View all 6

Creating and editing products 26

• Uploading products
• The quality check process
• Describing your product
• How to upload photos that spark interest in your activity
• How to prepare to take photos of your experience

View all 26

Payment 5

• Invoicing
• Payment not received
• How to check Payments
• How to share your Tax Details with GetYourGuide (mandatory)
• How Payments work

Connecting via API 9

• Connecting your product options to a reservation/ticketing system
• Supported Systems & Instructions
• Updating availability using the reservation system
• Creating seasonal pricing using an api
• Product not connecting

View all 9

Applying to be a supplier 3

• Who can apply to be a supplier?
• Sending your application
• Necessary documents to be a supplier at GetYourGuide

I have issues logging in 1

• I have forgotten my password

I need assistance with a booking 2

• Contacting GetYourGuide customers
• Sample Voucher

Webinars Italy [in Italian] 3

• Working together through challenging times (15.03.2020)
• How to optimize sales on GetYourGuide (24.03.2020)
• Reseller Program: how to generate additional turnover at no cost (01.04.2020)

Webinars France [in French] 3

• Update about COVID-19, tips and trends (26.03.2020)
• Reseller Program: how to generate additional turnover at no cost (09.04.2020)
• How to create and optimize products on Supply Admin page (16.04.2020)

Webinars UK & Ireland [in English] 7

• Update about COVID-19, tips and trends (02.04.2020)
• How to optimise sales on GetYourGuide (16.04.2020)
• Reseller Program: how to generate additional turnover at no cost (29.04.2020)
• Best practices from other destinations: Berlin and Amsterdam (06.05.2020)
• GetYourGuide Supplier Portal (20.05.2020)

View all 7

Webinars Central & Eastern Europe [in English] 5

• Update about COVID-19, tips and trends (31.03.2020)
• Handling Business during & after the Crisis (09.04.2020)
• Product Optimisation (16.04.2020)
• Reviews (23.04.2020)
• How to earn extra revenue and help your local travel community (14.05.2020)

Webinars Spain [in Spanish] 2

• Update about COVID-19, tips and trends (02.04.2020)
• How to optimize sales on GetYourGuide (08.04.2020)

Webinars Portugal [first in English, others in Portuguese] 2

• Update about COVID-19, tips and trends (03.04.2020)
• How to optimize sales on GetYourGuide (09.04.2020)

Webinars South & East Africa [in English] 3

• Update about COVID-19, tips and trends (07.04.2020)
• How to optimize sales on GetYourGuide (21.04.2020)
• Reseller Program: how to generate additional turnover at no cost (28.04.2020)

Webinars Germany [in German] 2

• GetYourGuide: Best Practices, Optimizations Post-Covid (10.04.2020)
• Best practices from other destinations: London and Amsterdam (13.05.2020)

Webinars Greece [in Greek] 2

• How to create and optimize products on Supply Admin page (09.04.2020)
• Reseller Program: how to generate additional turnover at no cost (23.04.2020)

Benelux and Nordics (in English) 2

• How to optimize sales on GetYourGuide (09.04.2020)
• Learnings from London and Berlin (23.04.2020)

Webinars South East Asia and India [in English] 1

• How to handle my business during & after the crisis? (30.04.2020)

Webinars Russia, Poland and Turkey [in English] 1

• Increasing Visibility & Adding Options on Supplier Administration (06.05.2020)

Discovery and search experience 1

• The Discovery Assistant: next generation filtering functionality

Americas Summer Sign-Up Event 0