Supplier Support

COVID-19 Updates 10

• We are here for you!
• Access our new content hub for suppliers
• Our policy for travelers with existing bookings
• The latest information on local conditions
• Data and trends we can share with you

See all 10 articles

Managing your account 3

• Updating your company details
• Managing your account access and adding new users
• Managing your contacts and notifications

General product conditions 5

• Cancellation policy
• Alternatives to cancelling/reducing cancellations
• Cancelling or rescheduling a booking
• Reviews
• Updating your cut-off time

Creating and editing products 17

• Uploading photos
• Optimizing photos: how to take great photos
• Optimizing products
• Blocking and unblocking dates
• Editing and extending your product’s availability

See all 17 articles

Payment 3

• Invoicing
• Payment not received
• How payments work

Connecting via API 6

• Finding your product ID in the reservation system
• Updating availability using the reservation system
• Creating seasonal pricing using an api
• Connecting via api
• Product not connecting

See all 6 articles

Applying to be a supplier 3

• Who can apply to be a supplier?
• Sending your application
• Necessary documents to be a supplier at GetYourGuide

I have issues logging in 1

• I have forgotten my password

I need assistance with a booking 1

• Contacting GetYourGuide customers

Webinars Italy [in Italian] 3

• Working together through challenging times (15.03.2020)
• How to optimize sales on GetYourGuide (24.03.2020)
• Reseller Program: how to generate additional turnover at no cost (01.04.2020)

Webinars France [in French] 3

• Update about COVID-19, tips and trends (26.03.2020)
• Reseller Program: how to generate additional turnover at no cost (09.04.2020)
• How to create and optimize products on Supply Admin page (16.04.2020)

Webinars UK & Ireland [in English] 5

• Update about COVID-19, tips and trends (02.04.2020)
• How to optimise sales on GetYourGuide (16.04.2020)
• Reseller Program: how to generate additional turnover at no cost (29.04.2020)
• Best practices from other destinations: Berlin and Amsterdam (06.05.2020)
• GetYourGuide Supplier Portal (20.05.2020)

Webinars Central & Eastern Europe [in English] 5

• Update about COVID-19, tips and trends (31.03.2020)
• Handling Business during & after the Crisis (09.04.2020)
• Product Optimisation (16.04.2020)
• Reviews (23.04.2020)
• How to earn extra revenue and help your local travel community (14.05.2020)

Webinars Spain [in Spanish] 2

• Update about COVID-19, tips and trends (02.04.2020)
• How to optimize sales on GetYourGuide (08.04.2020)

Webinars Portugal [first in English, others in Portuguese] 2

• Update about COVID-19, tips and trends (03.04.2020)
• How to optimize sales on GetYourGuide (09.04.2020)

Webinars South & East Africa [in English] 3

• Update about COVID-19, tips and trends (07.04.2020)
• How to optimize sales on GetYourGuide (21.04.2020)
• Reseller Program: how to generate additional turnover at no cost (28.04.2020)

Webinars Germany [in German] 2

• GetYourGuide: Best Practices, Optimizations Post-Covid (10.04.2020)
• Best practices from other destinations: London and Amsterdam (13.05.2020)

Webinars Greece [in Greek] 2

• How to create and optimize products on Supply Admin page (09.04.2020)
• Reseller Program: how to generate additional turnover at no cost (23.04.2020)

Benelux and Nordics (in English) 2

• How to optimize sales on GetYourGuide (09.04.2020)
• Learnings from London and Berlin (23.04.2020)

Webinars South East Asia and India [in English] 1

• How to handle my business during & after the crisis? (30.04.2020)

Webinars Russia, Poland and Turkey [in English] 1

• Increasing Visibility & Adding Options on Supplier Administration (06.05.2020)

Discovery and search experience 1

• The Discovery Assistant: next generation filtering functionality