Supplier Support
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Knowledge base
Suppliers' FAQs
COVID-19 Updates
10
We are here for you!
Access our new content hub for suppliers
Cancellation policy for bookings with check-out before 02 July 2020
The latest information on local conditions
Data and trends we can share with you
View all 10
Managing your account
6
How to report a No-Show
Updating your company details
Managing your account access and adding new users
Managing your contacts and notifications
Getting an eco-badge for your activities
View all 6
Using Supplier Administration features
1
Using the ticket scanner on the Supplier Administration site
Key insights and analytics
1
Reviews: Your analytics and optimization insights
General product conditions
6
Cancellation policy for bookings with check-out after 02 July 2020
Alternatives to cancelling/reducing cancellations
Reviews
Updating your cut-off time
Self canceling bookings
View all 6
Creating and editing products
26
Uploading products
The quality check process
Describing your product
How to upload photos that spark interest in your activity
How to prepare to take photos of your experience
View all 26
Payment
5
Invoicing
Payment not received
How to check Payments
How to share your Tax Details with GetYourGuide (mandatory)
How Payments work
Connecting via API
9
Connecting your product options to a reservation/ticketing system
Supported Systems & Instructions
Updating availability using the reservation system
Creating seasonal pricing using an api
Product not connecting
View all 9
Applying to be a supplier
3
Who can apply to be a supplier?
Sending your application
Necessary documents to be a supplier at GetYourGuide
I have issues logging in
1
I have forgotten my password
I need assistance with a booking
2
Contacting GetYourGuide customers
Sample Voucher
Webinars Italy [in Italian]
3
Working together through challenging times (15.03.2020)
How to optimize sales on GetYourGuide (24.03.2020)
Reseller Program: how to generate additional turnover at no cost (01.04.2020)
Webinars France [in French]
3
Update about COVID-19, tips and trends (26.03.2020)
Reseller Program: how to generate additional turnover at no cost (09.04.2020)
How to create and optimize products on Supply Admin page (16.04.2020)
Webinars UK & Ireland [in English]
7
Update about COVID-19, tips and trends (02.04.2020)
How to optimise sales on GetYourGuide (16.04.2020)
Reseller Program: how to generate additional turnover at no cost (29.04.2020)
Best practices from other destinations: Berlin and Amsterdam (06.05.2020)
GetYourGuide Supplier Portal (20.05.2020)
View all 7
Webinars Central & Eastern Europe [in English]
5
Update about COVID-19, tips and trends (31.03.2020)
Handling Business during & after the Crisis (09.04.2020)
Product Optimisation (16.04.2020)
Reviews (23.04.2020)
How to earn extra revenue and help your local travel community (14.05.2020)
Webinars Spain [in Spanish]
2
Update about COVID-19, tips and trends (02.04.2020)
How to optimize sales on GetYourGuide (08.04.2020)
Webinars Portugal [first in English, others in Portuguese]
2
Update about COVID-19, tips and trends (03.04.2020)
How to optimize sales on GetYourGuide (09.04.2020)
Webinars South & East Africa [in English]
3
Update about COVID-19, tips and trends (07.04.2020)
How to optimize sales on GetYourGuide (21.04.2020)
Reseller Program: how to generate additional turnover at no cost (28.04.2020)
Webinars Germany [in German]
2
GetYourGuide: Best Practices, Optimizations Post-Covid (10.04.2020)
Best practices from other destinations: London and Amsterdam (13.05.2020)
Webinars Greece [in Greek]
2
How to create and optimize products on Supply Admin page (09.04.2020)
Reseller Program: how to generate additional turnover at no cost (23.04.2020)
Benelux and Nordics (in English)
2
How to optimize sales on GetYourGuide (09.04.2020)
Learnings from London and Berlin (23.04.2020)
Webinars South East Asia and India [in English]
1
How to handle my business during & after the crisis? (30.04.2020)
Webinars Russia, Poland and Turkey [in English]
1
Increasing Visibility & Adding Options on Supplier Administration (06.05.2020)
Discovery and search experience
1
The Discovery Assistant: next generation filtering functionality
Americas Summer Sign-Up Event
0
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