Supplier Support
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Knowledge base
Suppliers' FAQs
Applying to be a supplier
3
Who can apply to be a supplier?
Becoming a Supply Partner
Required Business Documentation Information to be a supplier at GetYourGuide
Login Issues
2
I have forgotten my password
Setting up your 2-step verification for the Supplier Administration site
Managing your account
4
Updating your company details
Managing your account access and adding new users
Managing your contacts and notifications
Getting an eco-badge for your activities
Creating and editing products
26
Uploading products
The quality check process
Describing your product
How to upload photos that spark interest in your activity
How to prepare to take photos of your experience
View all 26
General product conditions
8
Cancellation policy for bookings with check-out after 02 July 2020
Using the ticket scanner on the Supplier Administration site
Alternatives to cancelling/reducing cancellations
Reviews
Updating your cut-off time
View all 8
Payment
5
Invoicing
Payment not received
How to check Payments
How to share your Tax Details with GetYourGuide (mandatory)
How Payments work
Connecting via API
9
Connecting your product options to a reservation/ticketing system
Supported Systems & Instructions
Updating availability using the reservation system
Creating seasonal pricing using an api
Product not connecting
View all 9
I need assistance with a booking
3
Contacting GetYourGuide customers
How to report a ‘No-Show’
Sample Voucher
Webinars Italy [in Italian]
0
Webinars France [in French]
0
Webinars UK & Ireland [in English]
0
Webinars Central & Eastern Europe [in English]
0
Webinars Spain [in Spanish]
0
Webinars Portugal [first in English, others in Portuguese]
0
Webinars South & East Africa [in English]
0
Webinars Germany [in German]
0
Webinars Greece [in Greek]
0
Benelux and Nordics (in English)
0
Webinars South East Asia and India [in English]
0
Webinars Russia, Poland and Turkey [in English]
0
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