Supplier Support

Applying to be a Supply Partner 3

• Who can apply to be a Supply Partner?
• Becoming a Supply Partner
• Required Business Documentation Information to be a Supply Partner at GetYourGuide

Getting started on GetYourGuide: Product Creation Video Series 6

• Pt 1: Creating a product
• Pt 2: Adding the basics to your product
• Pt 3: Adding activitiy details
• Pt 4: Adding the optional details
• Pt 5: Listing the product add-ons

View all 6

Login Issues 2

• I have forgotten my password
• Setting up your 2-step verification for the Supplier Portal

Creating and editing products 29

• Uploading products
• Describing your product
• How to upload photos that spark interest in your activity
• The quality check process
• Uploading options

View all 29

Payment 12

• Invoicing
• Payment not received
• How to check Payments
• How to share your Tax Details with GetYourGuide (mandatory)
• How Payments work

View all 12

General product conditions 9

• Cancellation policy for bookings with check-out after 02 July 2020
• Using the ticket scanner on the Supplier Portal
• Alternatives to cancelling/reducing cancellations
• Reviews
• Updating your cut-off time

View all 9

Managing your account 4

• Updating your company details
• Managing your account access and adding new users
• Managing your contacts and notifications
• Getting an eco-badge for your activities

I need assistance with a booking 3

• Contacting GetYourGuide customers
• How to report a ‘No-Show’
• Sample Voucher

Connecting via API 10

• Connecting your product options to a reservation/ticketing system
• Supported Systems & Instructions
• Updating availability using the reservation system
• Creating seasonal pricing using an api
• Product not Connecting

View all 10

Webinars Italy [in Italian] 0

Webinars France [in French] 0

Webinars UK & Ireland [in English] 0

Webinars Central & Eastern Europe [in English] 0

Webinars Spain [in Spanish] 0

Webinars Portugal [first in English, others in Portuguese] 0

Webinars South & East Africa [in English] 0

Webinars Germany [in German] 0

Webinars Greece [in Greek] 0

Benelux and Nordics (in English) 0

Webinars South East Asia and India [in English] 0

Webinars Russia, Poland and Turkey [in English] 0