Supplier Support
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Knowledge base
Suppliers' FAQs
Applying to be a Supply Partner
3
Who can apply to be a Supply Partner?
Becoming a Supply Partner
Required Business Documentation Information to be a Supply Partner at GetYourGuide
Getting started on GetYourGuide: Product Creation Video Series
6
Pt 1: Creating a product
Pt 2: Adding the basics to your product
Pt 3: Adding activitiy details
Pt 4: Adding the optional details
Pt 5: Listing the product add-ons
View all 6
Login Issues
2
I have forgotten my password
Setting up your 2-step verification for the Supplier Portal
Creating and editing products
29
Uploading products
Describing your product
How to upload photos that spark interest in your activity
The quality check process
Uploading options
View all 29
Payment
12
Invoicing
Payment not received
How to check Payments
How to share your Tax Details with GetYourGuide (mandatory)
How Payments work
View all 12
General product conditions
9
Cancellation policy for bookings with check-out after 02 July 2020
Using the ticket scanner on the Supplier Portal
Alternatives to cancelling/reducing cancellations
Reviews
Updating your cut-off time
View all 9
Managing your account
4
Updating your company details
Managing your account access and adding new users
Managing your contacts and notifications
Getting an eco-badge for your activities
I need assistance with a booking
3
Contacting GetYourGuide customers
How to report a ‘No-Show’
Sample Voucher
Connecting via API
10
Connecting your product options to a reservation/ticketing system
Supported Systems & Instructions
Updating availability using the reservation system
Creating seasonal pricing using an api
Product not Connecting
View all 10
Webinars Italy [in Italian]
0
Webinars France [in French]
0
Webinars UK & Ireland [in English]
0
Webinars Central & Eastern Europe [in English]
0
Webinars Spain [in Spanish]
0
Webinars Portugal [first in English, others in Portuguese]
0
Webinars South & East Africa [in English]
0
Webinars Germany [in German]
0
Webinars Greece [in Greek]
0
Benelux and Nordics (in English)
0
Webinars South East Asia and India [in English]
0
Webinars Russia, Poland and Turkey [in English]
0
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