Managing My Account

How do I change my email notification settings?
We will send you email notifications at different stages of your partnership with us to provide you with information about your account. You can add and/or...
What is the Supplier Reference Number?
What is the Supplier Reference Number?  All GetYourGuide Bookings have a GetYourGuide reference number (e.g GYG42597423). We understand that as a suppli...
How do I increase conversion rate?
Good Pictures A lot of information is transmitted by your eyes. We all know the saying, "A picture is worth a thousand worlds," why not put th...
How do I download the Daily Booking Report?
You can keep an overview of your daily bookings by downloading the Daily Booking Report per product in the Supplier Administration. In order to download it ...
What is the cut-off time? How do I change the cut-off times of my tours?
Cut-off time is the minimum length of time before the tour starts that it is still available to be booked. For example, if a tour begins at 11:00, and its c...
How do I update my contact details?
Sign in to your profile from http://supplier.getyourguide.com/ Click on Settings Click on General  Go to Edit Modify the necessary information
I forgot my password. What should I do?
If you forgot your password, click on the Forgot Password link in the login screen Insert your email address and click on Submit  The link...
How can I manage my inventory to prevent having to cancel bookings?
Please find below a few tips in order to avoid cancellations:  Block your dates or limit your availability if you already know you will have no/limited av...
How is the supplier cancellation fee applied?
To ensure we have adequate resources to carry out these services and their constant improvement, we need our suppliers to make certain that customers can en...
What is VAT and why does GetYourGuide need it?
What is VAT? According to the Original 6th VAT Directive from 26 November 2006 (2006/12/EC), all companies providing taxable supplies must obtain a vali...