Payment & Billing

Do we get a receipt for our payments?
Yes, you can check the status of your payments from your supplier profile.  Log in to your profile  Click on Account Select Payments  Af...
Why do we get paid after the tour?
We pay our suppliers after the tour takes place because of the complications involved with refunds if a tour is cancelled. If we transfer the money to you a...
Do we need to invoice GetYourGuide for a payment?
No. There is no need for an invoice as GetYourGuide keeps track of all bookings and payments through the GetYourGuide portal.
What should I do if I have not received my payments?
If over a week has passed from the 5th of the month and you have not received your payment, please contact our Supplier Support Team by selecting the Subjec...
Do I have to issue invoices to customers booking through GetYourGuide?
In case a customer asks for the invoice, then yes you do! GetYourGuide acts only as an intermediary between you and the customers. Since you provide...
What is HyperWallet?
What's HyperWallet? HyperWallet is our new Payout Partner to cover all international Suppliers' Payments. What are the benefits? HyperW...