Payment & Billing

Do we get a receipt for our payments?
Yes, you can check the status of your payments from your supplier profile. After each payment is made, there will be a downloadable PDF file as a receipt for...
Why do we get paid after the tour?
We pay our suppliers after the tour takes place because of the complications involved with refunds if a tour is cancelled. If we transfer the money to you af...
Do we need to invoice GetYourGuide for a payment?
No. There is no need for an invoice as GetYourGuide keeps track of all bookings and payments through the GetYourGuide portal. 
What should I do if I have not received my payments?
If over a week has passed from the 5th of the month and you have not received your payment, please contact our supplier support team or your Account Manager.
Do I have to issue invoices to customers booking through GetYourGuide?
In case a customer asks for the invoice, then yes you do! GetYourGuide acts only as an intermediary between you and the customers. Since you provide...