1. Sign into supplier.getyourguide.com.
  2. Click on the Products tab.
  3. Click on Manage Products.
  4. Find the product you wish to update and click on Edit details.
  5. Go to the Request tab.

Before you start:

 

Please do:

·      Only submit requests for text changes

·      Tell us what exactly has changed

·      Submit your change request only once

 

Once the change request has been approved you will get an email and a notification in the system. If your activity has been translated into other languages manually, it will take up to 7 days for the other languages to be updated as well.

 

 

Please do not

·      Re-write your entire activity

·      Submit aesthetic changes

·      Include your company’s name

·      Submit change requests for settings such as pricing, availability, cut-off, cancellation policies, pictures etc.

 

Text change requests will be rejected if they do not meet our internal style guides and procedures. You will receive a notification in that case.


How to use the fields:


1.    Tag the field(s) you would like to change (multiple fields may be selected)

2.    In What Should Be Removed type in which information should be removed (if any)

3.    In What Should Be Added type in which information should be added (if any)

4.    Click the Submit button


Statuses:

 

New

 

Once you have submitted your change request it will appear as New in the Request History Box.

 

Pending

 

During this time our Content Department will be working on the Change Request. You will see it Pending in the Request History Box.

 

Processed

 

Once the change request has been approved or rejected, you will get an email and a notification in the system to say that Your Change Request has been Processed.



Example 1: Lunch is no longer included in the tour price


Relevant Field: What Is & Isn't Included

What Should Be Removed: Lunch is not included anymore

What Should Be Added: There is actually nothing to add

Then press the Submit Button.



Example 2: Meeting Point Change


Relevant Field: Meeting Point, Pick-up, or Drop off Location

What Should Be Removed: Old meeting point not valid anymore

What Should Be Added: New meeting point: Alexanderplatz, in front of the Galeria Kaufhof Shopping Mall, 10178 Berlin

Then press the Submit Button.



Example 3: Guided Tour now includes Skip-the-Line-Service


Relevant Field: Product Title, Description Summary, Option Title, Highlights, Detailed Product Description

What Should Be Removed: (stays blank as only new information is to be added)

What Should Be Added: Skip the line at the Cathedral (be very specific about where exactly the skip-the-line service is offered, so that it is clear for clients, especially if different places are visited)

Then press the Submit Button.



Example 4: Hotel Pick-Up now included in the Tour


Relevant Fields: What Is & Isn't Included, Meeting Point, Pick-Up, or Drop off Location

What Should Be Removed: Hotel pick-up from Exclusions

What Should Be Added: Hotel pick-up is included now

Then press the Submit Button.




Change Requests for Tours with Multiple Tour Options


It is also possible to submit changes for multiple tour options such as English and German Tour, Private and Public Tour, Tour with/without Lunch, Tour with/without Transfer, etc. Please see some examples below.


Example 5: Meeting Point Change for 2 Tour Options


Relevant Fields: Meeting Point

What Should Be Removed: Old meeting point not valid anymore for both tour options

What Should Be Added: 

New meeting point tour option A: Street Name, Address

New meeting point tour option B: Street Name, Address

Then press the Submit Button.





If you added new tour options (i. e. for new languages), please rename the tour options accordingly.


Example 6: Tour Option Title Change for 3 Tour Options


Relevant Fields: Option Title

What Should Be Removed: Old name of Tour Option Title

What Should Be Added: New names for tour options titles

Tour Option 1: English Tour

Tour Option 2: German Tour

Tour Option 3: Spanish Tour

Then press the Submit Button.



We will then process your change request accordingly.


You can always follow up with your change requests in the Request Change History Boxes on the bottom of the page.



Please note: The Change Request Tool is for text changes only. Availability and pricing updates as well as uploading new pictures can be made directly in the Supplier Administration.