GetYourGuide’s goal is to be the link between customers and suppliers. To do this, we provide a direct channel for customers to ask you questions regarding your products, typically before or after booking.


Typical question topics:

  • Getting clarification or more information about the tour before booking
  • Ask for special dates not in your availability
  • Ask about big groups
  • Ask for a private tour or a possible change of route


We read the questions to see if we can answer them on your behalf first to save you time. We get questions on a daily basis and while these are the most common topics, customers can be very creative, so be ready for anything!